Notifications
Matchpal sends automated notifications to keep students, providers, and admins informed about important events.
Types of Notifications
Email Notifications
Most notifications are sent via email:
- Match notifications
- Proposal alerts
- Session reminders
- Balance warnings
- Status updates
In-App Notifications
Some events also show in the dashboard:
- New proposals (for providers)
- Relationship updates
- System alerts
Notification Triggers
For Students
| Event | Notification |
|---|---|
| Match found | Provider proposal notification |
| Provider accepts | Relationship confirmed |
| Provider declines | New match being found |
| Low balance | Grant running low warning |
| Session scheduled | Reminder before session |
For Providers
| Event | Notification |
|---|---|
| New proposal | Client match received |
| Proposal reminder | Response needed prompt |
| Student contact | New message alert |
| Session scheduled | Reminder before session |
For Admins
| Event | Notification |
|---|---|
| New registration | Student created |
| Order error | Fulfillment failed |
| Relationship issue | Attention needed |
| System alerts | Technical notifications |
Notification Settings
System-Wide Settings
Admins can configure:
- Which notifications are enabled
- Timing (e.g., reminders 24 hours before)
- Templates used for each notification
User Preferences
Users may be able to:
- Opt out of certain notifications
- Change communication preferences
- Set notification frequency
Notification Timing
Immediate
Sent right away:
- Match notifications
- Proposal alerts
- Status changes
Scheduled
Sent at specific times:
- Session reminders (e.g., 24 hours before)
- Weekly digests
- Periodic check-ins
Triggered by Conditions
Sent when conditions met:
- Low balance (when below threshold)
- Inactivity (when no sessions for period)
- Expiration (when grant nearing expiry)
Managing Notifications
Viewing Sent Notifications
Check email logs to see:
- What notifications were sent
- When they were sent
- Delivery status
Troubleshooting
If notifications aren't arriving:
- Check email logs
- Verify email address
- Check spam folders
- Review notification settings
Best Practices
For Admins
- Review notification templates periodically
- Ensure timing makes sense
- Monitor delivery rates
- Update templates for clarity
For Users
- Keep email address current
- Check spam/junk folders
- Respond to action-required notifications promptly
Related Documentation
- Email Overview - Email system overview
- Email Templates - Customizing notification content
- Email Logs - Tracking notification delivery