Email Variables

Variables allow you to personalize emails by inserting dynamic content. This reference covers all available variables.

How Variables Work

Variables are placeholders in templates:

Written as {{variable_name}}
Replaced with actual values when sent
Different values for each recipient

Global Variables

Available in all templates:

Variable	Description	Example
`{{current_date}}`	Today's date	January 15, 2025
`{{platform_name}}`	Platform name	Matchpal
`{{support_email}}`	Support contact	support@example.com

Student Variables

For emails to or about students:

Variable	Description
`{{student_name}}`	Student's full name
`{{student_first_name}}`	Student's first name
`{{student_email}}`	Student's email address
`{{student_phone}}`	Student's phone number

Provider Variables

For emails to or about providers:

Variable	Description
`{{provider_name}}`	Provider's full name
`{{provider_first_name}}`	Provider's first name
`{{provider_email}}`	Provider's email address

Relationship Variables

For relationship-related emails:

Variable	Description
`{{relationship_id}}`	Unique relationship ID
`{{service_type}}`	Tutoring or Advising
`{{allocated_hours}}`	Hours allocated
`{{remaining_hours}}`	Hours remaining

Session Variables

For session-related emails:

Variable	Description
`{{session_date}}`	Date of the session
`{{session_time}}`	Time of the session
`{{session_duration}}`	Length of session

Billing Variables

For billing-related emails:

Variable	Description
`{{grant_balance}}`	Current grant balance
`{{package_name}}`	Package purchased
`{{hours_used}}`	Hours consumed

Link Variables

For actionable emails:

Variable	Description
`{{login_link}}`	Link to log in
`{{proposal_link}}`	Link to view proposal
`{{dashboard_link}}`	Link to dashboard

Using Variables

In Subject Lines

Session reminder: {{session_date}} with {{provider_name}}

In Body Content

Hello {{student_first_name}},

Your balance is now {{grant_balance}} hours.

Log in to view details: {{login_link}}

Variable Availability

Not all variables work in all contexts:

Session variables only in session emails
Relationship variables only when a relationship exists
Check context when selecting variables

Troubleshooting

Variable Not Replacing

Check syntax: {{variable_name}}
Verify variable is available for that template type
Ensure data exists for the recipient

Missing Data

If a variable has no value:

May show as blank
Or show placeholder text
Check recipient's profile data

Email Templates - Creating templates
Email Overview - System overview
Email System - Admin management