Email Overview
Matchpal includes a comprehensive email system for communicating with students and providers. This overview explains how the system works.
Email Capabilities
The email system supports:
- Template-based emails - Reusable messages with variable substitution
- Manual sending - One-off emails to individuals or groups
- Automated triggers - Emails sent based on system events
- Delivery tracking - Monitor send status and engagement
How Emails Are Sent
- Compose - Using a template or custom message
- Personalize - Variables replaced with actual values
- Send - Dispatched through email provider (Resend)
- Track - Delivery status updated via webhooks
Types of Emails
Transactional
System-triggered emails:
- Match notifications
- Session reminders
- Balance alerts
- Status updates
Manual
Admin-initiated emails:
- Announcements
- Follow-ups
- Custom communications
Email Components
Templates
Pre-built email formats:
- Consistent branding
- Reusable content
- Variable placeholders
See Email Templates.
Variables
Dynamic content insertion:
- Recipient names
- Dates and details
- Personalized information
See Email Variables.
Logs
Delivery tracking:
- Send status
- Open tracking
- Click tracking
- Bounce handling
See Email Logs.
Email Provider
Matchpal uses Resend for email delivery:
- Reliable delivery
- Engagement tracking
- Webhook notifications
- Professional delivery rates
Related Documentation
- Email System - Admin guide to email management
- Email Templates - Creating and editing templates
- Email Variables - Variable reference
- Email Logs - Understanding delivery logs
- Notifications - Automated notifications