Client Overview

As a client (student) in Matchpal, you have access to tutoring and advising services to support your medical education journey. This overview explains what you can do and how to navigate the platform.

What You Can Do

As a Matchpal client, you can:

  • Complete your profile - Provide information for better matching
  • Submit intake questionnaires - Tell us what you need
  • Get matched with providers - Receive recommended tutors and advisors
  • Work with your providers - Conduct sessions and submit revisions
  • Track your progress - View session history and grant balance
  • Communicate - Stay in touch with your matched providers

Your Dashboard

When you log in, your dashboard shows:

  • Current Providers - Your active matches and their contact info
  • Upcoming Sessions - Any scheduled meetings
  • Grant Balance - Hours or sessions remaining
  • Recent Activity - Latest updates and communications

Getting Started

New to Matchpal? Here's the typical flow:

1. Purchase a Package

Before using Matchpal, you'll need to purchase a service package:

  • Visit the Matchpal shop
  • Choose tutoring, advising, or combined package
  • Complete your purchase
  • Your account will be credited automatically

2. Complete Onboarding

Set up your profile and tell us what you need:

  • Fill in your basic information
  • Complete the intake questionnaire
  • Specify your goals and preferences

See Client Onboarding for details.

3. Get Matched

The system finds providers for you:

  • Algorithm matches your needs to provider capabilities
  • You're notified when matched
  • Provider reviews and accepts the match

See Finding Providers for details.

4. Work with Your Provider

Start receiving services:

  • Schedule and conduct sessions
  • Submit documents for revision (advising)
  • Track your progress

See Working with Providers for details.

5. Monitor Your Balance

Keep track of your hours:

  • View remaining balance
  • Purchase more when needed
  • Understand usage

See Managing Grants for details.

Service Types

Matchpal offers two main service types:

Tutoring

One-on-one exam preparation:

  • MCAT, USMLE, COMLEX, and more
  • Content review
  • Test-taking strategies
  • Practice problem guidance

Advising

Guidance and document review:

  • Medical school applications
  • Residency matching
  • Personal statement review
  • Career planning

You can have packages for one or both service types.

Your Relationships

A "relationship" in Matchpal is your connection with a provider:

  • You can have multiple relationships (different providers or services)
  • Each relationship has its own hour allocation
  • Track sessions and progress per relationship

Relationships go through stages:

  1. Proposed - You've been matched, waiting for provider
  2. Paired - Active, you can work together
  3. Completed - Services finished

Communication

Stay connected:

  • Email notifications - Updates about matches and sessions
  • Provider contact - Direct communication with your providers
  • Support - Reach out if you need help

Common Questions

How do I get matched?

After completing your intake questionnaire, the matching algorithm finds providers who match your needs. You'll be notified when a provider is found.

Can I choose my provider?

You can indicate a preferred provider in your intake questionnaire. The system will prioritize them if they're available and qualified.

What if I don't like my match?

Contact support or your administrator. They can help facilitate a change if your match isn't working out.

How do I know my balance?

Your dashboard shows your current grant balance. You can also see detailed usage in your profile.

What happens when I run out of hours?

You'll need to purchase an additional package to continue services. You'll receive notifications when your balance is running low.

Tips for Success

Be Thorough in Onboarding

The more complete your intake questionnaire:

  • Better matching results
  • Provider understands your needs
  • More productive sessions

Communicate Clearly

With your provider:

  • Share your goals
  • Mention scheduling constraints
  • Provide feedback on what's working

Track Your Usage

Monitor your hours:

  • Know how many sessions you have left
  • Plan your preparation timeline
  • Purchase more before running out

Stay Engaged

Regular sessions work best:

  • Maintain consistent schedule
  • Come prepared
  • Follow through on recommendations

Getting Help

If you need assistance:

  • Check this documentation
  • Contact your provider for service-related questions
  • Reach out to support for account or technical issues

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