Email Logs
Email logs track every email sent through Matchpal, including delivery status and engagement metrics.
Viewing Logs
- Navigate to Email → Logs
- See all sent emails
- Filter by date, recipient, template, or status
- Click any log for details
Log Information
Each log entry shows:
| Field | Description |
|---|---|
| Recipient | Who received the email |
| Template | Which template was used |
| Subject | Actual subject line |
| Sent At | Timestamp |
| Status | Current delivery status |
Status Meanings
| Status | Meaning |
|---|---|
| Queued | Email pending send |
| Sent | Dispatched to email provider |
| Delivered | Confirmed received by mail server |
| Opened | Recipient opened the email |
| Clicked | Recipient clicked a link |
| Bounced | Email could not be delivered |
| Failed | Technical error prevented sending |
Understanding Statuses
Sent vs. Delivered
- Sent - Email left Matchpal
- Delivered - Email arrived at recipient's mail server
- Delivery doesn't guarantee inbox placement
Open Tracking
- Tracked via invisible pixel
- Records when email is viewed
- Multiple opens may be recorded
- Some clients block tracking
Click Tracking
- Links rewritten through tracking
- Records each click
- Shows which links are popular
Bounces
Bounces occur when:
- Invalid email address
- Mailbox full
- Server rejected message
- Domain doesn't exist
Filtering Logs
Filter to find specific emails:
- Date Range - Emails sent within period
- Status - Only bounced, only delivered, etc.
- Recipient - Specific person
- Template - Specific template used
Log Details
Click a log entry to see:
- Full recipient information
- Complete subject and preview
- All status changes with timestamps
- Bounce reason if applicable
- Click details if any
Using Logs for Troubleshooting
Email Not Received
- Find the email in logs
- Check status
- If delivered, check spam folder
- If bounced, review reason
- If failed, check error details
Bounce Investigation
- Filter for bounced emails
- Review bounce reasons
- Identify invalid addresses
- Update or remove bad addresses
Retention
Logs are retained for:
- Reference and troubleshooting
- Compliance requirements
- Historical records
Check your data retention policy for specifics.
Related Documentation
- Email Overview - System overview
- Email Failures - Troubleshooting delivery issues
- Email System - Admin management